Privacy policy

Privacy Policy

Last updated: September 9, 2026

Atelier Rattan (“Atelier Rattan,” “we,” “us,” or “our”) is operated by BlueGold Commerce LLC and is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through our website, Atelier Rattan, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Atelier Rattan is operated by:

BlueGold Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: contact@atelierrattan.com

2. Information We Collect

We may collect personal information that you provide directly to us when you use our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with Atelier Rattan.

Depending on how you interact with us, this information may include:

Information you provide to us

  • First and last name
  • Billing and shipping address
  • Email address
  • Telephone or mobile phone number
  • Order and transaction information
  • Products purchased
  • Information you provide when contacting customer service
  • Marketing preferences
  • Information you voluntarily provide through forms or other communications

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website or source
  • Date and time of visits
  • Website interactions
  • Other technical or usage information

This information may be collected through cookies, pixels, tags, and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

To process and fulfill orders

We use your information to:

  • Process and fulfill your orders
  • Process payments
  • Ship your purchases
  • Provide order confirmations and shipping updates
  • Communicate with you regarding your order
  • Provide customer support
  • Handle damaged, defective, or other order-related issues

To operate and improve our website

We may use information to:

  • Maintain and operate our website
  • Improve our products and services
  • Understand how customers use our website
  • Detect and prevent fraud, abuse, and security incidents
  • Troubleshoot technical issues

Marketing and advertising

Where permitted by applicable law and where you have provided the appropriate consent, we may use your information to send you promotional communications about Atelier Rattan.

These communications may include:

  • Promotional emails
  • Product announcements
  • Special offers
  • Sales and seasonal promotions
  • SMS marketing messages
  • WhatsApp marketing messages where available

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

For SMS and WhatsApp marketing, you may opt out using the instructions provided in the relevant messages.

Your consent to receive email marketing does not automatically constitute consent to receive SMS or WhatsApp marketing.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

Shopify may process personal information on our behalf in connection with the operation of our online store, payment processing, order fulfillment, customer accounts, security, analytics, and other services.

Your information may therefore be processed by Shopify and its service providers as necessary to provide these services.

Shopify maintains its own privacy practices and policies regarding information processed through its services.

5. Payment Information

Payments made through our website are processed through Shopify Payments and applicable payment-processing partners.

We do not generally receive or store your complete payment card number.

Payment information is processed by the applicable payment processor in accordance with its security and privacy practices.

We may receive limited transaction information, such as:

  • Payment method
  • Transaction status
  • Transaction amount
  • Transaction date
  • Certain payment-related identifiers

This information is used to process and manage your order and prevent fraudulent transactions.

6. Google Ads

We use Google Ads to advertise Atelier Rattan and measure the effectiveness of our advertising campaigns.

Depending on how our advertising features are configured, Google and its advertising technologies may collect or receive information relating to your interactions with our website, such as website visits, conversions, or interactions with advertisements.

We may use this information to:

  • Measure advertising performance
  • Understand which advertisements are effective
  • Improve our advertising campaigns
  • Reach people who may be interested in our products
  • Measure conversions

Google’s advertising services may use cookies, pixels, or similar technologies.

We do not intentionally send sensitive personal information to Google through advertising or tracking technologies.

Google requires advertisers using certain customer-data and measurement features to disclose relevant data sharing and obtain consent where legally required. 

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep our website functioning properly
  • Remember preferences
  • Maintain shopping carts
  • Understand website traffic
  • Improve website performance
  • Measure advertising performance
  • Provide relevant advertising where permitted

Some cookies may be placed by third-party service providers, including Shopify and Google.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will request consent before placing certain non-essential cookies or similar technologies.

8. Email Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you:

  • New product announcements
  • Special offers
  • Promotions
  • Seasonal campaigns
  • Other Atelier Rattan marketing communications

Our email marketing may be managed through Shopify Messaging.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Unsubscribing from marketing emails does not prevent us from sending important transactional communications relating to an order you have placed.

9. SMS Marketing

Where SMS marketing is enabled, we may send promotional text messages to customers who have specifically opted in to receive SMS marketing.

SMS messages may include:

  • Promotional offers
  • Product announcements
  • Sales
  • Special events
  • Other marketing communications

Message frequency may vary.

Message and data rates may apply.

You can opt out of SMS marketing at any time by following the unsubscribe instructions included in our messages, such as replying STOP where applicable.

Opting out of marketing SMS messages does not prevent us from sending necessary transactional communications relating to your orders or account.

Shopify requires SMS marketing terms to provide information concerning message frequency, potential data rates, opt-out instructions, and customer support information. 

10. WhatsApp Marketing

Where WhatsApp marketing is available and enabled, we may send promotional WhatsApp messages only to customers who have explicitly opted in to receive them.

These messages may include:

  • Promotions
  • Product announcements
  • Special offers
  • New arrivals
  • Other marketing communications

You may opt out of WhatsApp marketing at any time using the unsubscribe or opt-out instructions provided in the messages.

WhatsApp marketing through Shopify Messaging requires explicit customer consent and is subject to Shopify and Meta requirements. 

WhatsApp marketing availability may vary depending on the customer’s location and applicable platform restrictions.

11. Information We Share

We do not sell your personal information for money.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

  • Shopify
  • Shopify Payments and payment processors
  • Shipping and delivery providers
  • Fraud prevention and security providers
  • Google and advertising service providers
  • Email and messaging service providers
  • Technology and website service providers
  • Professional advisors where necessary

These providers may only receive information reasonably necessary to perform the services they provide to us or as otherwise permitted by law.

We may also disclose information when necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from government authorities
  • Protect our rights, property, or safety
  • Protect our customers or other individuals
  • Investigate fraud, security issues, or unlawful activity
  • Enforce our agreements

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer service
  • Maintain business and transaction records
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

The length of time we retain information may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect
  • The right to request access to personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to opt out of certain forms of processing
  • The right to opt out of certain targeted advertising or sale/sharing of personal information where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to appeal certain privacy decisions where applicable
  • The right not to receive discriminatory treatment for exercising applicable privacy rights

These rights vary depending on the state or jurisdiction in which you reside and may be subject to legal exceptions.

15. United States State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on the law applicable to you, you may have rights concerning the collection, use, disclosure, sale, sharing, or processing of your personal information.

Where applicable, you may request:

  • Access to your personal information
  • Correction of personal information
  • Deletion of personal information
  • Information about categories of personal information collected
  • Information about categories of sources from which information is collected
  • Information about purposes for collecting or using personal information
  • Information about categories of third parties to whom personal information is disclosed
  • Opt-out of certain targeted advertising or other forms of processing

We will process qualifying requests in accordance with applicable law.

To exercise an applicable privacy right, contact us using the information provided below.

16. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended.

Depending on the circumstances, these rights may include rights to:

  • Know and access personal information
  • Delete personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Opt out of certain targeted advertising
  • Limit certain uses of sensitive personal information where applicable
  • Receive equal treatment for exercising your privacy rights

We do not knowingly sell personal information for monetary consideration.

If you wish to exercise an applicable California privacy right, please contact us at:

contact@atelierrattan.com

We may need to verify your identity before completing certain requests.

17. Canadian Privacy

If you are located in Canada, applicable Canadian privacy laws may provide you with rights regarding your personal information.

These rights may include requesting access to personal information we hold about you, requesting correction of inaccurate information, and withdrawing consent to certain uses of your personal information, subject to applicable legal limitations.

We will handle applicable Canadian privacy requests in accordance with the privacy laws that apply to our business and your circumstances.

18. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

20. International Data Transfers

Atelier Rattan is operated from the United States.

Depending on the services we use and where you are located, your personal information may be processed, stored, or transferred to countries other than your country of residence.

By using our website, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable legal requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

BlueGold Commerce LLC
Atelier Rattan
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: contact@atelierrattan.com