Shipping policy
Shipping Policy
Last updated: September 9, 2026
Atelier Rattan offers complimentary shipping on eligible orders within the United States.
Because our collection includes handcrafted products and items that may be fulfilled from different locations, shipping and processing times may vary depending on the product, availability, destination, and fulfillment location.
1. Free Shipping
We currently offer free shipping on our products within the United States, unless otherwise stated on the product page or at checkout.
The cost of shipping is included in our product pricing and is not separately charged at checkout.
For destinations or orders requiring special handling, additional terms may apply and will be communicated to the customer before shipment when applicable.
2. Order Processing
Orders may be fulfilled from:
- A fulfillment facility located in the United States; or
- Our international supply chain, including facilities in China.
The processing time depends on the product and its availability.
Some products are handcrafted or made using natural materials and may require additional preparation, quality inspection, packaging, or handling before shipment.
For this reason, processing times may vary between products.
An order is considered processed when it has been prepared and handed over to the applicable shipping carrier.
3. Handcrafted and Made-to-Order Products
Certain Atelier Rattan products may require additional time to prepare because they are handcrafted, made-to-order, or require additional quality-control and packaging procedures.
The preparation of these products may take longer than standard in-stock items.
Where an estimated processing time is provided on a product page, that estimate is provided in good faith based on the information available to us at the time.
Processing times are estimates and may vary due to the nature of handcrafted production and the availability of materials.
4. Shipping From the United States or Internationally
Depending on product availability and inventory, your order may be shipped from a fulfillment facility in the United States or from an international location.
Orders shipped internationally to the United States may require additional transportation time, customs processing, and transfer between logistics providers before final delivery.
The shipping origin does not affect the customer’s eligibility for our advertised free shipping.
5. Estimated Delivery Times
Delivery times depend on several factors, including:
- Product availability
- Processing time
- Fulfillment location
- Shipping method
- Destination
- Carrier capacity
- Weather
- Holidays
- Customs procedures
- Other circumstances outside our reasonable control
Because of these factors, we do not guarantee a specific delivery date unless expressly stated otherwise.
Where an estimated delivery timeframe is provided at checkout or on a product page, it is an estimate rather than a guaranteed delivery date.
6. Tracking Your Order
Once your order has been shipped, you will receive tracking information when available.
You can use our Order Tracking page to check the status of your shipment.
Please allow some time for tracking information to become active after the carrier receives the package.
Tracking updates may occasionally be delayed while a shipment is being transferred between logistics providers or processed at a facility.
7. Delays
Although we work with our fulfillment and shipping partners to process orders as efficiently as possible, delays may occasionally occur.
Potential causes include:
- Handcrafted production
- Supplier or inventory delays
- International transportation
- Customs processing
- Carrier delays
- Weather
- Holidays
- Unexpected logistics disruptions
- Other circumstances outside our reasonable control
If we become aware that an order cannot be shipped within the timeframe previously communicated to you, we will contact you with updated information and, where required by applicable law, provide you with the applicable options concerning the delay.
8. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us as soon as possible.
We may ask you to:
- Verify the shipping address
- Check with household members or building management
- Check with neighbors
- Contact the carrier
- Provide relevant tracking information
We will work with the applicable carrier or fulfillment partner to investigate the shipment.
If a package is confirmed to have been lost in transit and the loss is covered by the applicable carrier or shipping protection, we will work to provide an appropriate resolution, which may include a replacement or refund where applicable.
We do not consider a shipment lost solely because tracking information has not been updated for a short period of time.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing your purchase.
If an order has not yet shipped, contact us immediately at:
contact@atelierrattan.com
We will make reasonable efforts to update the shipping information when possible.
Once an order has been handed to the carrier, we may not be able to modify the shipping address.
If a shipment is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping, handling, storage, or reshipment costs.
10. Delivery Access
Customers are responsible for ensuring that the delivery address is suitable for receiving the ordered product.
For large or oversized products, customers should verify that the delivery location provides sufficient access for the shipment, including applicable:
- Driveways
- Entrances
- Doorways
- Hallways
- Elevators
- Stairways
- Other access points
Atelier Rattan is not responsible for a product being unable to reach its intended location because of insufficient access or incorrect measurements provided by the customer.
11. Damaged Shipments
Please inspect your package and product as soon as reasonably possible after delivery.
If your order arrives damaged, contact us within 3 days of delivery at:
contact@atelierrattan.com
Please provide:
- Your order number
- Photos of the product
- Photos of the outer packaging
- Photos of any visible shipping damage
- Photos of the shipping label
- A description of the issue
Please retain the original packaging until your claim has been reviewed.
This information allows us to work with our shipping and fulfillment partners and determine the appropriate resolution.
12. Customs, Duties, and Import Charges
For orders shipped to the United States, Atelier Rattan will handle shipping costs as described above.
If we offer shipping to Canada or other international destinations, additional customs duties, taxes, brokerage fees, import charges, or other government-imposed fees may apply depending on the destination and applicable laws.
Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.
13. Canada and Other International Destinations
Atelier Rattan may offer shipping to Canada and other destinations in the future.
International shipping availability may vary depending on the product, destination, carrier, and applicable import requirements.
When international shipping is available, the applicable shipping terms and charges will be displayed at checkout or otherwise communicated before the order is finalized.
14. Multiple Shipments
If an order contains multiple products, products may occasionally ship separately depending on their availability and fulfillment location.
You may therefore receive more than one tracking number and more than one delivery.
You will not be charged an additional shipping fee for standard split shipments when free shipping applies to your order.
15. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their size, weight, materials, destination, or applicable transportation regulations.
If we are unable to ship an ordered product to your destination, we will contact you regarding the available options.
16. Shipping and Order Support
If you have a question regarding your shipment or order, please contact us at:
contact@atelierrattan.com
Please include your order number whenever possible so that we can assist you more efficiently.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfillment operations, shipping services, or applicable requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Atelier Rattan
Operated by BlueGold Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: contact@atelierrattan.com